Elevate your after-sales service with our comprehensive After-Sales Service KPI Dashboard in Excel. Designed to enhance your business’s performance tracking, this ready-to-use template allows for meticulous monitoring and management of key post-sale service metrics.
Key Features:
Home Sheet:
An intuitive index sheet equipped with six buttons for quick navigation to respective tabs, streamlining user interaction and data access.
Dashboard Sheet Tab:
The heart of the dashboard displays all KPIs with options to select months from a dropdown menu, dynamically updating the dashboard with MTD and YTD actuals, targets, and previous year comparisons, complete with visual conditional formatting for clear, at-a-glance trend analysis.
KPI Trend Sheet Tab:
Select and scrutinize individual KPIs with detailed displays of KPI groups, units, types, formulas, and definitions alongside trend charts comparing actual performance against targets and previous year figures.
Actual Numbers Input Sheet:
Input actual MTD and YTD numbers, with the flexibility to adjust the tracked month, ensuring data remains current and relevant.
Target Sheet Tab:
Set and adjust KPI targets for specific months both for MTD and YTD, fostering goal-oriented performance tracking.
Previous Year Number Sheet Tab:
Input and compare the previous year’s data to current metrics to assess year-over-year improvements or declines.
KPI Definition Sheet Tab:
A dedicated space to define KPI names, groups, units, formulas, and detailed descriptions, ensuring all stakeholders have a clear understanding of metrics and methodologies.
