Harness the full potential of customer feedback with our comprehensive C-SAT Dashboard in Excel. This detailed guide empowers you to visualize, analyze, and enhance customer satisfaction metrics effectively, making it an indispensable tool for modern businesses aiming to optimize their strategies and achieve greater customer loyalty.
Key Features
- Interactive Slicers: Customize your analysis with interactive slicers for Year, Quarter, Month, and Supervisor, providing tailored insights into employee-level C-SAT scores.
- Segmented Visualization: Utilize the Battery Chart for an overall C-SAT view, a Star Chart for quarterly insights, and a Filling Column Chart for detailed employee-wise satisfaction metrics.
- Dynamic Analysis Tools: Benefit from a combination of 3D Bar Charts and Combo Charts, enabling you to dissect supervisor-wise performance and correlate C-SAT with survey responses monthly.
- Aesthetic and Functional Design: Crafted to be both visually appealing and functionally robust, the dashboard offers a compelling presentation of data that simplifies complex analysis.
- Customizable and Scalable: Adapt the dashboard to meet evolving business needs with customizable features that can incorporate additional data fields and visual enhancements.
