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Call Canter KPI Dashboard in Power BI

18 Dec 2024
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The Call Canter KPI Dashboard in Power BI  is a comprehensive tool designed to optimize call center performance by providing real-time insights into key performance indicators (KPIs). With this dashboard, call centers can effectively track and analyze performance metrics, improving decision-making and operational efficiency.

Key Features of the Call Canter KPI Dashboard in Power BI :

  • Summary Page: Offers a high-level overview with slicers for month and KPI group, showcasing KPI counts and detailed KPI tables.
Call Canter KPI Dashboard in Power BI
Call Canter KPI Dashboard in Power BI
  • KPI Trend Page: Displays dynamic combo charts comparing current and previous year’s MTD and YTD performance, with a slicer for KPI name.

  • KPI Definition Page: Provides detailed definitions and formulas for each KPI, ensuring easy understanding and deeper insights.

Read the detailed blog post

PK
Meet PK, the founder of PK-AnExcelExpert.com! With over 15 years of experience in Data Visualization, Excel Automation, and dashboard creation. PK is a Microsoft Certified Professional who has a passion for all things in Excel. PK loves to explore new and innovative ways to use Excel and is always eager to share his knowledge with others. With an eye for detail and a commitment to excellence, PK has become a go-to expert in the world of Excel. Whether you're looking to create stunning visualizations or streamline your workflow with automation, PK has the skills and expertise to help you succeed. Join the many satisfied clients who have benefited from PK's services and see how he can take your Excel skills to the next level!
https://www.pk-anexcelexpert.com

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