In today’s customer-focused business environment, businesses need to keep a close eye on their customers’ experiences. The Customer Feedback KPI Dashboard in Excel is an essential tool that helps companies track and analyze key performance indicators (KPIs) related to customer feedback. With this dashboard, businesses can identify areas for improvement, optimize customer satisfaction, and make data-driven decisions to enhance their services and products.
Key Features of the Customer Feedback KPI Dashboard in Excel:
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Home Sheet:
The index sheet with six buttons allows easy navigation to each worksheet within the dashboard.
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Dashboard Sheet Tab:
Provides an overview of all KPIs. Data updates dynamically when you select a specific month from the drop-down menu, showing MTD (Month-to-Date) and YTD (Year-to-Date) metrics.
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KPI Trend Sheet Tab:
This sheet allows you to choose a specific KPI and view the KPI group, unit, type, formula, and definition.
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Actual Numbers Sheet Tab:
Input and update the actual feedback numbers for MTD and YTD performance for each month.
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Target Sheet Tab:
Set targets for each KPI to track how well your business is meeting its goals.
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Previous Year Number Sheet Tab:
Compare current-year data with previous-year feedback for a comprehensive analysis.
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KPI Definition Sheet Tab:
Provides detailed definitions for each KPI, helping users understand each metric more clearly.
This Customer Feedback KPI Dashboard in Excel is a powerful tool to monitor and improve customer satisfaction and ensure your business is on track to meet customer expectations.
