The Customer Service KPI Dashboard in Excel is a comprehensive and ready-to-use template designed to help you track and manage all your key customer service metrics with ease. This powerful dashboard allows you to monitor performance trends, compare data, and make data-driven decisions to enhance your customer service quality.
Key Features:
Home Sheet:
An intuitive index sheet with six buttons for easy navigation to different sections of the dashboard.
Dashboard Sheet:
A dynamic dashboard that updates based on selected months, showing MTD and YTD actual, target, and previous year data with visual indicators using conditional formatting.
KPI Trend Sheet:
Provides detailed insights into selected KPIs, including group, unit, and type, along with trend charts for MTD and YTD performance.
Actual Numbers Input & Target Sheets:
Enter actual performance data and target numbers for MTD and YTD, ensuring real-time tracking.
Previous Year and KPI Definition Sheets:
Input previous year’s data for comparison, and define each KPI with clear metrics and formulas.
This Excel dashboard is your all-in-one solution to effectively manage customer service KPIs and improve service quality.
