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Helpdesk Efficiency KPI Dashboard in Excel

Enhance your helpdesk performance tracking with our Helpdesk Efficiency KPI Dashboard in Excel. This ready-to-use template provides a comprehensive view of your helpdesk’s efficiency by tracking key performance indicators (KPIs) in real time. With dynamic charts, interactive drop-downs, and automated calculations, this dashboard empowers teams to improve customer service and optimize response times.

Key Features of the Helpdesk Efficiency KPI Dashboard

Home Sheet:

Home Sheet
Home Sheet
  • An index page with quick navigation buttons for seamless access to different sections.

Dashboard Sheet:

Helpdesk Efficiency KPI Dashboard
Helpdesk Efficiency KPI Dashboard
  • A centralized view of all KPIs with MTD, YTD, and trend comparisons using conditional formatting.

KPI Trend Sheet:

KPI Trend Sheet
KPI Trend Sheet
  • Select KPIs from a drop-down and analyze trends with interactive charts.

Actual Numbers Input Sheet:

Actual Numbers Input Sheet
Actual Numbers Input Sheet
  • Enter real-time helpdesk performance data with automated month selection.

Target Sheet:

  • Set monthly and yearly targets for each KPI to monitor goal progress.

Previous Year Numbers Sheet:

  • Store and compare historical data for performance evaluation.

KPI Definition Sheet:

  • Clearly define each KPI with details such as unit, formula, and type (lower or higher is better).

 

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PK
Meet PK, the founder of PK-AnExcelExpert.com! With over 15 years of experience in Data Visualization, Excel Automation, and dashboard creation. PK is a Microsoft Certified Professional who has a passion for all things in Excel. PK loves to explore new and innovative ways to use Excel and is always eager to share his knowledge with others. With an eye for detail and a commitment to excellence, PK has become a go-to expert in the world of Excel. Whether you're looking to create stunning visualizations or streamline your workflow with automation, PK has the skills and expertise to help you succeed. Join the many satisfied clients who have benefited from PK's services and see how he can take your Excel skills to the next level!
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