The IT Helpdesk KPI Dashboard in Excel is a comprehensive and ready-to-use template designed to track and manage your IT helpdesk’s key performance indicators (KPIs) effectively. Whether you need to monitor monthly trends or year-to-date metrics, this dashboard provides a user-friendly interface and detailed insights to help improve your helpdesk operations.
Key Features of the IT Helpdesk KPI Dashboard
Home Sheet
- A central index with quick navigation buttons for seamless access to all sheets.
Dashboard Sheet
- Displays MTD and YTD Actual, Target, and Previous Year data with dynamic conditional formatting arrows for easy performance analysis.
- Allows month selection via a drop-down to dynamically update all KPI data.
KPI Trend Sheet
- Provides KPI-specific details, including type, unit, and formula, with a visual trend chart for MTD and YTD performance.
Actual Numbers Input Sheet
- Input actual MTD and YTD data for specific months and adjust the start of the year easily.
Target Sheet
- Record monthly and yearly targets for each KPI, ensuring precise comparisons.
Previous Year Numbers Sheet
- Stores historical MTD and YTD data to benchmark current performance.
KPI Definition Sheet
- A dedicated sheet for defining KPI names, units, formulas, and detailed descriptions to maintain clarity and consistency.
