Boost your tech support performance with our Tech Support Efficiency KPI Dashboard in Excel—a ready-to-use solution for tracking and analyzing Digital Asset Management KPIs. This dashboard provides a structured approach to measure key metrics, monitor trends, and ensure optimal service delivery.
Key Features:
Comprehensive KPI Tracking:
- Monitor essential tech support KPIs, including efficiency metrics, service response times, and resolution rates.
Interactive Dashboard:
- Easily navigate through 7 key worksheets, including a dynamic dashboard, KPI trends, and input sheets for Actuals, Targets, and Previous Year data.
Automated Analysis & Visualization:
- View MTD & YTD Actual vs. Target vs. Previous Year performance with conditional formatting (up/down arrows).
Drop-Down Selections for Customization:
- Select KPIs and months dynamically to get instant insights with trend charts.
User-Friendly Data Input Sheets:
- Enter Actual, Target, and Previous Year values in dedicated sheets for accurate comparisons.
KPI Definitions & Formula Insights:
- Clearly understand each metric with a dedicated KPI Definition sheet, detailing formulas, units, and performance types.
